Deposit and Cancellation Policy

We are always as possible to assist our clients, however due to high volume and popularity of the treatments we offer, we have felt the need to introduce a formal deposit and cancellation policy.

We respect that your time is valuable and we appreciate that you understand ours is too.

A deposit will now be taken when booking any treatment,This will be deducted from your bill for  your relevant treatment .

To help our clients minimise the chance of losing deposit or treatment, we do send out text reminder 48 hours and 2 hours ahead of appointments. Although due to circumstances beyond are control this may not always be possible and clients therefore should not rely on a text reminder.

Payment will be taken by Paypal or Bank transfer, once deposit is paid then appointment will be confirmed.

Gift Voucher Policy

1) Vouchers are valid for 6 months from purchase date. The gift voucher date will be stated on them.

2) Expired Voucher- Every week the voucher is out of date it loses 10% of its value.

3) Vouchers cannot be replaced, if lost, stolen or damaged.

4) Vouchers can not be refunded or exchanged for cash or other denominated vouchers.

5) Vouchers cannot be used with conjunction with any special promotion,  discount tokens, coupons or cards. 

Birthdays

Existing clients receive ONE treatment half price on their birthday.

Valid for 1 month

(Will be honoured if last visit was within 6 months, if not then you lose out on offer)

Discounts

Student and Senior Citizens receive 20% off full price treatments.

*ID Required*

Loyalty Card

On each visit you will receive ONE stamp, every FIFTH visit you will receive 30 mins free or pay £10 for 60 mins. (Will be honoured if last visit was within 6 months, if not then you lose out on offer)